Tierwise privacy policy
Tierwise stores the offers a merchant sets up and, for every order that used one, the order ID with the units, revenue and discount that offer accounted for. It stores no customer names, email addresses, addresses or customer IDs. Everything lives in the app's own database.
Effective · Questions: hello@sproutcart.co
Who is responsible
Tierwise is a Shopify app built and operated by SproutCart, an independent Shopify developer. A merchant installs it on their store; the merchant's own privacy policy also applies to their customers. For anything on this page, write to hello@sproutcart.co.
Tierwise is in development and is not yet offered for install on the Shopify App Store. This page describes what the app's code does today.
What the app stores
- For each order that used an offer: the order ID, the offer, the units, the revenue, the discount given and the currency. From: Shopify, through the orders/create webhook. Why: To show the merchant what each offer sold.
- The offers themselves: titles, products, collections, tiers and dates. From: The merchant, in the app's admin. Why: To apply the discounts and show them on the product page.
- The store's domain, its offline access token, its name, the ID of the app's discount, and its settings (admin language and two preferences). From: Shopify, at install, and the merchant in the app's admin. Why: To run the app for that store.
What it does not store
- No customer names, email addresses, phone numbers, postal addresses or customer IDs.
- The checkout discount function reads cart lines, products and collections, and no customer fields.
- The product-page block talks only to the store's own cart, never to the app.
- Nothing the app stores is sent to an AI service.
Where it is stored
In the app's own database, on the server that runs the app. The production hosting provider has not been chosen yet, because the app is not yet offered for install; it will be named here before it is.
Services that see the data
- Shopify — The platform the app runs on, and where the discount function runs at checkout. What it sees: Everything listed above.
- Inngest — Runs the app's background jobs, such as recording what a new order spent on offers. What it sees: For each new order, only its ID, currency, the title and type of each discount applied to it, and each line's product ID, quantity, price and discount amounts, with the store's domain. No customer details. Inngest keeps its own event history under its own retention, outside the app's database.
- An email delivery service (SMTP) — Sends the merchant one welcome email at install, and the reply to a customer data request, sent to the store's own email address. What it sees: The store's contact email address and name; for a data request, everything listed above that is stored for that customer.
The app does not sell, rent or trade any of this data, and does not use it for advertising. It is not shared with anyone beyond the services above.
When it is deleted
- The merchant uninstalls the app: The offers, the access token, the store's name and its billing record are deleted immediately. The per-order offer records are kept, so a reinstall within 48 hours keeps the history.
- Shopify sends shop/redact, 48 hours after uninstall: Every per-order offer record for the store is deleted. The store's settings row (the admin language and two preferences) goes with it.
- Shopify sends customers/redact for a customer: The app stores no customer identifiers, so it finds the customer through the orders Shopify lists in the request: every per-order offer record for those orders is deleted.
- Otherwise: Nothing expires on a timer. Offer records are kept until shop/redact.
Customer data requests
When Shopify sends a customers/data_request, the app collects every stored record for the orders Shopify lists, plus any value stored against the customer, and emails it to the store's own email address in Shopify, for the merchant to pass on to the customer. If it cannot reach the store (the app was uninstalled), it sends nothing.
Changes to this policy
When what the app stores or who sees it changes, this page changes with it and the effective date above moves.
Contact
hello@sproutcart.co. For help using the app, see the Tierwise support page.